Terms of Service

Last updated: 29 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Armoxe customer-relationship management (CRM) platform and related services (the “Service”). By creating an account, connecting a channel, or otherwise using the Service, you (“Customer”, “you”) agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Armoxe is a multi-channel CRM platform that lets businesses manage conversations with their own audiences across messaging channels — including Facebook Messenger, Instagram, Telegram, WhatsApp and others — together with related sales, team and analytics features. We may add, change or remove features over time.

2. Eligibility and accounts

• You must be at least 18 years old and have authority to enter into these Terms on behalf of the business you represent.
• You are responsible for the accuracy of your account information and for all activity that occurs under your account.
• You must keep credentials and access tokens secure and notify us promptly of any unauthorized use at support@armoxe.com.

3. Connecting channels and platform compliance

When you connect a Facebook Page, Instagram account, or other channel, you represent and agree that:

• you own or are duly authorized to administer the connected account(s);
• your use complies with the terms and policies of the underlying platform, including the Meta Platform Terms, Developer Policies, and the Messenger & Instagram messaging policies;
• you will respect platform messaging rules — including permitted messaging windows (e.g. the 24-hour window), opt-out requests, and restrictions on unsolicited or bulk messaging (no spam);
• you have any consents or legal basis required to message and process data about the people you communicate with.

You are solely responsible for the content of messages sent through your connected accounts.

4. Acceptable use

You agree not to use the Service to:

• send spam, deceptive, harassing, hateful, or unlawful content;
• violate the rights of others or any applicable law or platform policy;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• resell, scrape, or misuse data obtained through the Service.

We may suspend or limit access where we reasonably believe these Terms or a platform policy are being violated.

5. Data and privacy

Our handling of personal data is described in our Privacy Policy. For end-user conversation data processed on your behalf, you act as the data controller and Armoxe acts as a data processor following your instructions. You are responsible for providing required notices to, and obtaining required consents from, your end users. You may request data deletion at any time via our Data Deletion page.

6. Third-party platforms

The Service relies on third-party platforms (e.g. Meta, Telegram, WhatsApp) that we do not control. Your use of those platforms is subject to their own terms. We are not responsible for changes, outages, or actions taken by those platforms, including suspension of access to their APIs.

7. Fees

Where the Service or specific features are provided for a fee, the fees, billing cycle, and payment terms are those agreed with you separately (for example, in an order, plan, or written agreement). Unless stated otherwise, fees are non-refundable except where required by law.

8. Intellectual property

Armoxe and its licensors own all rights in the Service, including its software, design, and trademarks. You retain all rights in your own data and content. You grant us a limited license to process your data solely to provide and improve the Service.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of liability

To the maximum extent permitted by law, Armoxe will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold Armoxe harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or any platform policy or applicable law.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees due, or use the Service in a way that creates legal or security risk. On termination, you may request an export of your data and we will delete or anonymize it as described in the Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this URL with its “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules. The courts competent for the seat of the operator will have jurisdiction, except where mandatory law provides otherwise.

15. Contact

For any question about these Terms: support@armoxe.com.